Privacy Policy

Last updated: April 10, 2026

At supabiz ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website supabiz.co and use our platform (the "Service").

Please read this policy carefully. By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide when you:

  • Register for an account (name, email address, phone number)
  • Subscribe to a plan (billing address, payment information)
  • Use our AI assistant (voice recordings, chat messages, business data)
  • Contact us for support (email address, message content)

1.2 Business Information

When you use supabiz to manage your business, we collect and store:

  • Client names, contact details, and addresses
  • Invoice and payment records
  • Job schedules and appointments
  • Team member information and timesheets
  • Business performance data and analytics

1.3 Automatically Collected Information

When you access the Service, we may automatically collect:

  • Device information (browser type, operating system, device type)
  • IP address and approximate location
  • Usage data (pages visited, features used, session duration)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process transactions and send related information (invoices, confirmations)
  • Personalise your experience and deliver relevant content
  • Process voice commands and chat messages through our AI assistant
  • Send you updates, marketing communications, and promotional offers (with your consent)
  • Respond to your enquiries and provide customer support
  • Monitor and analyse usage to improve the Service
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate the Service (e.g., Stripe for payment processing, cloud hosting providers, email delivery services).
  • Your Clients: When you send invoices, quotes, or appointment confirmations through supabiz, the relevant information is shared with your clients.
  • Legal Requirements: If required by law, regulation, or legal process, or to protect the rights, property, or safety of supabiz, our users, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • SSL/TLS encryption for all data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure payment processing through Stripe (PCI DSS compliant)

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

If you wish to delete your account and associated data, please contact us at info@supabiz.co.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data.
  • Portability: Request a copy of your data in a portable format.
  • Objection: Object to the processing of your personal data.
  • Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at info@supabiz.co.

7. Cookies

We use cookies and similar technologies to enhance your experience. These include:

  • Essential Cookies: Required for the Service to function properly.
  • Analytics Cookies: Help us understand how visitors interact with the Service.
  • Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service.

8. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: